Shipping and Delivery Policy

 

1. Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and public holidays). In case of any delays or issues, we will notify you promptly.

2. Shipping Methods: We offer standard shipping and express shipping options. The available shipping methods and their associated costs will be displayed during the checkout process.

3. Shipping Destinations: We currently ship to addresses within the United Kingdom. Unfortunately, due to Brexit, we do not ship to international destinations at this time. We are getting back control, apparently…

4. Estimated Delivery Time: The estimated delivery time is calculated from the date the order is shipped, not the date the order is placed. Standard shipping usually takes 3-5 business days, while express shipping delivers within 1-2 business days.

5. Tracking Information: Once your order has been shipped, you will receive an email with tracking information. This allows you to monitor the progress of your delivery in real-time.

6. Shipping Charges: Shipping charges are based on the weight of your order and the selected shipping method. You can view the shipping costs during the checkout process before completing your purchase.

7. Delivery Delays: While we strive to ensure timely deliveries, unforeseen circumstances such as weather conditions or customs delays may affect delivery times. We appreciate your understanding in such situations.

8. Delivery Issues: If you encounter any issues with your delivery, please contact our customer service team at  within 14 days of receiving your order. We will work to resolve the issue promptly.

9. Undeliverable Addresses: It is the customer’s responsibility to provide accurate shipping information. Please double-check your shipping address during checkout. If a package is returned to us due to an undeliverable address, additional shipping charges may apply.

10. Returns Due to Non-Delivery: If an order is returned to us due to non-delivery (e.g., incorrect address), we will issue a refund for the product cost, excluding shipping charges.

11. Public Holidays: Please note that our shipping carriers may observe public holidays, which can affect delivery times. We appreciate your patience during these periods.

12. Contact Information: If you have any questions or concerns regarding our shipping and delivery policy, please contact our customer service team at  

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